-demonstrate understanding of the impact of change within and organisation
-make a case for introducing Change Agents within an organisation (Sobeys, Inc a national grocery retailer in Canada – with 135, 000 employees, including 5000 – 6000 head office employees)
– explain the reason for introducing the change agents into the organisation, and discuss what they are hoping to achieve by doing so
– should including discussion of what a change agent is, their purpose and the role they undertake, and how they are perceived within an organisation