At the conclusion of our first two sections – “Nature” and “Humans” – each student will be required to

DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS 5.1 Introduction This chapter presents the discussions, conclusion

DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS

5.1 Introduction This chapter presents the discussions, conclusion and recommendations from the study. Further areas of research are also highlighted.

5.2 Impact of service quality on customer satisfaction

5.2.1 Reliability and Customer Satisfaction

The research found a positive link between reliability and CS with a beta value of 0.048 and a p-value of 0.000, which was less than 0.05. The results accord with Fatima and Razzaque (2014), who suggested that dependability reflects the service provider’s capacity to deliver services reliable and correct. Furthermore, it entails executing tasks perfectly the first time, and it is one of the most critical service components for consumers (Nisha 2016). Trustworthiness is an extraordinarily significant trait, particularly in the banking business (Shankar and Jebarajakirthy, 2019). Reliability improvements are crucial in SQ enhancement activities. This is because when a corporation is unreliable, they express less regard for what consumers care about. Customers may acquire a negative image of the business and move to a rival without second thoughts (Korda and Snoj, 2010).

Additionally, the findings of theis study showed that most of the participants had great expectations for ideal institutions. Particularly 96.7 percent of those surveyed believed that when Hang Seng Bank promised to accomplish something by a specific time, they did. These findings are consistent with Munusamy, Chelliah, and Mun’s (2010) study, which pointed out that delivering services as promised is one of the main aspects of CS. A perfect approach to impressing consumers is by accomplishing what you promised and doing it perfectly at the first time experience. This will encourage repeat business. Research has revealed that delivery is the most crucial aspect for consumers and is one of the key reasons for account abandonment if not accomplished (Nisha 2016). Providing service as promised is consequently crucial in every company. This helps create a company’s reputation, and a strong reputation increases the likelihood of repeat business. Additionally, word-of-mouth (WOM) differentiates a new business from its rivals. They may offer comparable items, but their organization may not deliver on their promises (Ibrahim et al. 2016).

At the same time, respondents agreed that Hang Seng bank is interested in resolving a customer’s issue, and 96.7 percent agreed that the bank provided the service correctly the first time. The results corroborate Kärnä et al. (2009) argument that banks are vying on all fronts to keep existing accounts and sign up new ones in order to demonstrate their dependability. There is no business where effective advertising and corporate social responsibility can gain clients in today’s market. A business must demonstrate to consumers why they should remain loyal and avoid switching to a rival at all costs. Consumers now have a plethora of alternatives, and most businesses will want these customers on their side (Gürbüz 2018). Generally, customers’ impressions of the services they will get from banks exceed their expectations. Bank consumers typically search for indicators of trustworthiness. Customers may judge banks’ services and workers (Udo et al., 2010).

Finally, 88.9 percent of respondents agreed that Hang Seng bank provides error-free records. The results confirm that acquiring and maintaining consumers is a critical component of a business’s capacity to inspire trust. This demonstrates trustworthiness, that their representatives and agents are available to assist them when necessary, and that their customer records are error-free (Kärnä et al. 2009). According to Hu et al. (2009), maintaining accurate records allows a business to operate more effectively. This may result in profitability. Maintaining correct records enables businesses to maintain an up-to-date account of their revenue, spending, assets, and obligations. Banks may use this data to determine their operational strengths and weaknesses (Korda and Snoj, 2010). Banks are required by law to maintain error-free records. Therefore, it is essential for banks to maintain accurate records professionally and conform to banking legal norms (Ibrahim et al. (2016).

5.3.2 Responsiveness and Customer Satisfaction

The study discovered a significantly positive link between bank responsiveness and CS, with a beta of 0.021 and a p-value of 0.00. These studies demonstrate that customers value prompt service. Effective service providers are aware of this (Pham and Ahammad, 2017). Additionally, organizations that emphasize efficiency place a premium on their services and leverage this advantage to ward off competitors (Al-Azzam, 2015). Bank consumers want institutions that are eager to assist them with their financial transactions. In the banking industry, CS may be accomplished when the service provider is willing to assist its consumers when necessary. Moreover, Al-Mhasnah et al. (2018) noted that “responsiveness is positively associated with customer happiness, and happy consumers would recommend others.” As a result, banks rely heavily on WOM advertising. Key parts of responsiveness include informing consumers when services will be performed, providing quick service to customers, being eager to assist customers, and being prepared to respond to customer requests (Pham and Ahammad, 2017).

Similarly, descriptive findings indicate that 84.6 percent of respondents think Hang Seng bank personnel precisely informs consumers when services will be done. The findings corroborate Pakurár et al. (2019) .’s argument that the efforts taken to keep consumers informed about issues can either enhance or damage the relationship. Keeping clients aware of developments might have a long-lasting impact on the connection. By allowing consumers to resolve their own issues and failing to take proactive measures, businesses pass up an opportunity to improve client connections (Al-Mhasnah et al., 2018). If the consumer perceives that a business is working diligently to resolve the issue, the client will feel well taken care of and will believe he is receiving his money’s worth (Al-Azzam, 2015).

On the other side, 12.4% of respondents believed that Hang Seng workers are never too busy to react to consumer demands. Additionally, 94.8 percent of respondents agreed that Hang Seng’s bank personnel communicate to consumers about service modifications. The findings corroborate Ragavan and Mageh’s (2013) argument that employing and recruiting people willing to help customers is necessary for delivering the kind of service that a corporation expects. In a competitive recruiting climate, a business must compete with comparable firms to attract the top candidates with this approach. Using body language and eye contact to demonstrate that the employee is listening. This demonstrates to a consumer that the employee is paying attention and willing to assist them. Willingness to assist the consumer creates a sense of understanding and appreciation. Customers expect businesses to prioritize their needs (Bhatta and Durgapal, 2016). In comparison to aptitude, attitude will always have the upper hand. When recruiting, most organizations will favor those ready to go the additional mile or make a sacrifice over those with superior technical abilities. It is sometimes easier to improve an employee’s technical skills than to modify their unwilling conduct. Employees who excel in the service business are naturally inclined to serve and are willing to do so while interacting with consumers. This is because their independent attitude and willingness to assist clients enable them to retain and attract new customers (Chen et al., 2021).

Finally, 87.8 percent of respondents agreed that Hang Seng staff offers relevant products or services to consumers, while 98.9 percent agreed that the bank’s personnel promptly notify customers of important news. These data confirm that customers indeed place a premium on businesses’ preparedness to react to their requests based on past precedent. If a business routinely answers promptly to customer inquiries, customers have a reasonable expectation that their subsequent requests would be addressed as well. It costs five times to acquire a new customer as it does to retain an existing one (Fida et al., 2020). Customers are made to feel welcome when you answer quickly to their inquiries. This is a critical aspect of delivering a great client experience (Bhatta and Durgapal, 2016).

5.3.3 Empathy and Customer Satisfaction

The study established a significant positive link between empathy and CS, with a beta of 0.002 and a p-value of 0.000. This research confirms that the empathy factor is represented in employee and customer interactions (Selvakumar 2015). Customers of services expect the service provider to understand and care about their unique requirements and desires. As a service provider, attempting to comprehend the situation from the customer’s perspective provides a complete picture of what is occurring (Kasiri et al., 2017). Demonstrating comprehension of clients’ concerns and possessing the information necessary to resolve them are critical components in the banking sector.

Empathy encompasses several critical components, including providing personalized attention to consumers, workers who interact with customers in a caring manner, and employees who understand their customers’ requirements (Parasuraman, Zeithaml, and Berry 1985). Additionally, it was shown that the majority of respondents felt that Hang Seng bank provides personalized service to each customer (94.8 percent). The findings corroborate Alaan’s (2016) argument that CS rises when customers perceive that their requirements have been met. When providing customer service, businesses typically deal with many seemingly identical consumers, but it is critical to remember that each customer is unique. Anything that can be done to ensure that each client receives the firm’s undivided attention and is treated individually boosts their level of pleasure (Chakravarty, 2011). By establishing two-way contact between consumers and businesses, tracking customer behavior, and delivering personalized information to them, you can instill a sense of belonging.

Finally, it was established that Hang Seng bank has its customers’ best interests at heart (100 percent), offers a diverse range of banking alternatives (98.1 percent), communicates effectively with them (100 percent), and has strong customer administration (98.1 percent). These findings demonstrate that staff at this bank are adaptable. According to (Kasiri et al., 2017), working in a stress-free environment enables them to interact with clients cost-effectively without jeopardizing the firm’s brand or driving away consumers. This conclusion is consistent with Loke et al. (2011), who state that material compatibility enhances overall staff productivity and mission performance. This may be accomplished by employing current technology to meet client needs in the workplace. Banks’ dedication to knowing their customers’ requirements is critical, as clients may save a significant amount of money in banks. Employees must truly grasp their clients’ demands, and 48 offer a clear explanation of each product to consumers while dealing with sophisticated items such as insurance, finances, and margins. When these clients receive the services they desire, they develop a sense of belonging, resulting in their loyalty to a specific business (Ghotbabadi, Feiz, and Baharun, 2015).

5.3.4Tangibility and Customer Satisfaction

The study also revealed a significant positive relationship between tangibility and CS with a beta value of 0.035 and a p-value of 0.000. Customers of Hang Seng Bank placed a high premium on tangibles as a measure of service excellence in this respect. Consistency in the look of physical facilities was a critical feature of tangibility since Hang Seng Bank clients highly valued it. This conclusion corroborates Fatima and Razzaque’s (2014) observation that the look of employees and physical facilities explains a great deal about the level of professionalism practiced in a business. The equipment and physical facilities that a business uses communicate volumes to the client and either increase or decrease the consumer’s degree of trust in the services given far before the service is delivered.

Further study found that 88.3 percent of clients at Hang Seng Bank placed a higher premium on the tangibility dimension. This finding corroborates Nisha’s (2016) observation that the “tangibles” dimension significantly affects the intangible dimensions of service quality. The cumulative effect of tangibles on perceived service quality is significantly greater than the direct effect, implying that intangibles facilitate tangibles. Additionally, the finding is consistent with Shankar and Jebarajakirthy’s (2019) assertion that tangibility can be added to services by ensuring that the equipment used, such as computers, is of the highest quality, the chairs that customers sit in a while waiting for services or while receiving services are of high quality, and that employees treat customers well in order to increase the tangibility of the services delivered

5.3.5 Assurance and Customer Satisfaction

Finally, the study revealed a significant positive relationship between tangibility and CS with a beta value of 0.002 and a p-value of 0.000. This aspect focused on staff trustworthiness, information confidentiality, employee civility, and employee knowledge and abilities. Customers of Hang Seng Bank placed a higher premium on personnel being informed and possessing the necessary abilities about the bank’s procedures (93.04%) in this survey. This was followed by bank workers being pleasant (83.01%) and trustworthy (84.09%), while transactions and personal information were kept secret by the bank and received the lowest rating (84.82%). As Fatima and Razzaque (2014) noted, assurance ensures that the firm will continue to provide the same quality services and increase consumer trust. Employees must thus assess client demands, comprehend their input, and then solve any issues that may have arisen during service delivery. Customers are happy when they are confident that the quality they got was not transient but that the business is committed to providing the same level of service. The opinions of Hang Seng Bank clients about the assurance dimension were not notably different. This finding contradicted Pakurár et al. (2019)’s findings in Malaysia, where they compared service quality and concluded that the assurance dimension scored the highest average mean in the perception.

Finally, the researchers analyzed the behavior of banking personnel in interacting with clients in a pleasant and caring manner, workers acting in the best interests of consumers, and the convenience of the bank’s operating hours. On this front, Hang Seng Bank customers placed a premium on the bank’s operating hours being convenient (93.21%), believing that employees have the customer’s best interests at heart (93.03%), and employees comprehend the customer’s unique needs (93.95%). Employees interact with customers in a polite and caring manner (3.84). This data corroborates Sakhaei et al. (2014) .’s assertion that staff who pay attention to their clients create a favorable image in the customer’s mind. This corroborates Famiyeh et al.’s (2018) conclusion that empathy is critical for attaining customer happiness. Employees must be taught to guarantee that they can communicate effectively with clients. One must empathize with their emotions and frustrations and tell them that things will improve. This also supports Sagib and Zapan’s (2014) conclusion that for banks to thrive, both product and service delivery must be properly aligned with client desires: achieving customer loyalty and dependability is critical for long-term survival (Pakurár et al., 2019).

3 Topic: Name: Institution: Professor’s Name: Course Code: Date: While many healthcare

At the conclusion of our first two sections – “Nature” and “Humans” – each student will be required to Writing Assignment Help 3

Topic:

Name:

Institution:

Professor’s Name:

Course Code:

Date:

While many healthcare professionals believe that dissociative identity disorder (DID) exists and is listed in the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), others believe it does not and should be removed from the DSM-5 (Tracy, 2020). The criteria for DID according to the DSM include; (i) The presence of two or more distinct identities or personality states (each with its own relatively enduring pattern of perceiving, relating to, and thinking about the environment and self). (ii) At least two of these identities or personality states take control of the person’s behavior on a regular basis. (iii) An inability to recall critical personal information that is too extensive to be explained by ordinary forgetfulness. (iv) The disturbance is not the result of a substance’s direct physiological effects (such as chaotic behavior during alcohol intoxication) or a general medical condition (like complex partial seizures).

The controversy surrounding dissociative disorders

The foundation of the DID controversy is that first-person accounts of dissociation based on current diagnostic measures are not valid owing to the design of those measures (Tracy, 2020). Most scholars argue that the method these measures are created increases the number of false positives. Cases of DID have been linked to hypnotic suggestion, social contagion, and misdiagnosis. Some scholars contend that the patients identified as having DID are extremely hypnotizable and hence very suggestible. They contend that these patients are more likely to respond to direct or implicit hypnotic instructions, and that the majority of DID diagnoses are made by a small group of professional psychiatrists (Greenberg, 2020). Another point of contention that makes DID difficult for some psychology experts to accept is a hypothesis of its causation that relates to repressed memories. These specialists are skeptical about memories that are repressed and the possibility of “remembering” childhood trauma that may or may not have happened. Individuals who recover repressed memories frequently do so in relation to events or experiences that they had retained some memory of but had dissociated some parts in order to cope.

Professional beliefs about dissociative disorders

DID is a genuine mental condition that is identifiable internationally and can be consistently detected in many situations by adequately qualified researchers and doctors (Brand et al., 2018). It entails a loss of link among a person’s sense of identity, memory and awareness (Loewenstein, 2018). DID victims often have a similar childhood background of frequent and severe emotional, physical, or sexual abuse or a mix of these. When their condition strikes, individuals are confused and uncertain, and many experience a lack of consciousness or sense of themselves. Dissociation is a typical coping technique, especially in the face of adversity. Those with dissociative disorders endure depersonalization, chronic amnesia, fragmentation of identity or derealization which interferes with the natural process of working through and putting into perspective traumatic or stressful situations (Lynn et al.,2019). Another aspect DIDs commonly share is a new fracture of self-a new seemingly independent identity emerging-each time a new traumatic experience took place. In this case their essential identity (who they actually are) might disappear through dissociation so that they can tolerate the awful experience they were forced to endure as children.

Strategies for maintaining therapeutic relationship with a client with dissociative disorder.

The therapeutic alliance is the relationship that exists between the client and the clinician (Kvarnstrom, 2020) The quality of this relationship is acknowledged as key in gaining beneficial treatment results in most of the mental health conditions, and it is especially important for persons living with DID. Various research cases support this relationship, implying that showing compassion, empathy, and nonjudgment may be important in assisting clients in minimizing internalized stigma while also counteracting the unpleasant treatment experiences they had with previous treatment providers. It is critical to learn to apply “grounding” strategies (such as looking at one’s shoes and shuffling one’s feet on the floor) in order to avoid the excessive use of dissociation tactics despite high levels of discomfort. To cope with stress, it is critical to master anxiety management skills such as calm breathing, relaxation techniques, and coping self-statements (Chris, 2021). This is made easier by having knowledge of a “graded exposure” strategy for dealing with earlier trauma. This might include discussing previous traumatic occurrences in a gradual or step-by-step manner, so that the client is not forced to discuss the most distressing or overpowering experiences straight away. The ability to form a good therapeutic alliance is greatly enhanced by setting treatment objectives collaboratively, maintaining a flexible approach, and alleviating suffering caused by the therapy process.

Ethical and legal considerations related to dissociative disorder

When it comes to psychiatric practices and nursing care, there are a few essential ethical issues that set them apart from other medical areas. Psychiatry has numerous key ethical concerns that distinguish it from other medical specialties. These concerns include informed consent, confidentiality, and conflicts of interest. Patients have the right to speak with their psychologist in confidentiality apart from special cases. As a psychologist, I can only reveal information about their patients in very specific circumstances. Psychological patients are protected by their constitutional right to receive individual treatment as this will provide them with a real chance to be cured or to improve his or her mental condition. If I do not provide treatment or provide treatment that does not provide a realistic treatment plan for the patient, I am violating that right. The main aim of getting their consent is to enable the patient to make an informed decision about whether or not to participate in the evaluation.

References

Brand, B. L., Dalenberg, C. J., Frewen, P. A., Loewenstein, R. J., Schielke, H. J., Brams, J. S., & Spiegel, D. (2018). Trauma-related dissociation is no fantasy: Addressing the errors of omission and commission in Merckelbach and Patihis (2018). Psychological Injury and Law, 11(4), 377-393.

Chris. (2021, July 1). Dealing with dissociative symptoms. Chris Mackey. https://www.chrismackey.com.au/dealing-with-dissociative-symptoms/

Greenberg, T. M. (2020). Dissociation: Controversies and Clinical Strategies. In Treating Complex Trauma (pp. 83-109). Springer, Cham.

Kvarnstrom, E. (2020, November 8). How is dissociative identity disorder treated? understanding your loved one’s path to healing. BrightQuest Treatment Centers. https://www.brightquest.com/blog/dissociative-identity-disorder-treated-understanding-loved-ones-path-healing/

Lynn, S. J., Maxwell, R., Merckelbach, H., Lilienfeld, S. O., van Heugten-van der Kloet, D., & Miskovic, V. (2019). Dissociation and its disorders: Competing models, future directions, and a way forward. Clinical Psychology Review, 73, 101755.

Loewenstein, R. J. (2018). Dissociation debates: Everything you know is wrong. Dialogues in clinical neuroscience. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6296396/

Tracy, N. (2022). Dissociative identity disorder controversy: Is did real? HealthyPlace. https://www.healthyplace.com/abuse/dissociative-identity-disorder/dissociative-identity-disorder-controversy-is-did-real

5 Topic: Name: Institution: Professor’s Name: Course Code: Date: While many healthcare

5

Topic:

Name:

Institution:

Professor’s Name:

Course Code:

Date:

While many healthcare professionals believe that dissociative identity disorder (DID) exists and is listed in the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), others believe it does not and should be removed from the DSM-5 (Tracy, 2020). The criteria for DID according to the DSM include; (i) The presence of two or more distinct identities or personality states (each with its own relatively enduring pattern of perceiving, relating to, and thinking about the environment and self). (ii) At least two of these identities or personality states take control of the person’s behavior on a regular basis. (iii) An inability to recall critical personal information that is too extensive to be explained by ordinary forgetfulness. (iv) The disturbance is not the result of a substance’s direct physiological effects (such as chaotic behavior during alcohol intoxication) or a general medical condition (like complex partial seizures).

The controversy surrounding dissociative disorders

The basis of the DID controversy is that first-person accounts of dissociation based on current diagnostic measures are invalid owing to the design of those measures (Tracy, 2020). Most scholars argue that the way these measures are created increases the number of false positives. Cases of DID have been linked to social contagion, hypnotic suggestion, and misdiagnosis. Some scholars contend that the patients identified as having DID are extremely hypnotizable and hence very suggestible. They contend that these patients are more likely to respond to direct or implicit hypnotic instructions, and that the majority of DID diagnoses are made by a small group of professional psychiatrists (Greenberg, 2020). Another point of contention that makes DID difficult for some mental health experts to accept is a hypothesis of its causation that relates to repressed memories. These specialists are skeptical about repressed memories and the possibility of “remembering” childhood trauma that may or may not have occurred. Individuals who recover repressed memories frequently do so in relation to events or experiences that they had retained some memory of but had dissociated chunks of in order to cope.

Professional beliefs about dissociative disorders

DID is a genuine mental condition that is identifiable internationally and can be consistently detected in many situations by adequately qualified researchers and doctors (Brand et al., 2018). Dissociative identity disorder entails a loss of link among a person’s sense of identity, memory and awareness (Loewenstein, 2018). DID victims often have a similar childhood background of frequent and severe emotional, physical, or sexual abuse or a mix of these. When their condition strikes, individuals are confused and uncertain, and many experience a lack of consciousness or sense of themselves. Dissociation is a typical coping technique, especially in the face of adversity. Those with dissociative disorders endure chronic amnesia, depersonalization, derealization or fragmentation of identity that actually interferes with the natural process of working through and putting into perspective traumatic or stressful situations (Lynn et al.,2019). Another aspect DIDs commonly share is a new fracture of self-a new seemingly independent identity emerging-each time a new traumatic experience took place. In this way their essential identity (who they actually are) might slip away through dissociation in order to tolerate the awful experience they were forced to suffer as a child.

Strategies for maintaining therapeutic relationship with a client with dissociative disorder.

The therapeutic alliance is the relationship that exists between the client and the clinician (Kvarnstrom, 2020) The quality of this relationship is acknowledged as key in achieving beneficial treatment outcomes in many mental health conditions, and it is especially important for persons living with DID. Multiple case studies support this relationship, implying that showing empathy, compassion, and nonjudgment may be critical to assisting clients in minimizing internalized stigma while also counteracting the unpleasant treatment experiences they had with previous treatment providers. It is critical to learn to apply “grounding” strategies (such as looking at one’s shoes and shuffling one’s feet on the floor) in order to avoid the excessive use of dissociation tactics despite high levels of discomfort. To cope with stress, it is critical to master anxiety management skills such as calm breathing, relaxation techniques, and coping self-statements (Chris, 2021). This is made easier by having knowledge of a “graded exposure” strategy for dealing with earlier trauma. This might include discussing previous traumatic occurrences in a gradual or step-by-step manner, so that the client is not forced to discuss the most distressing or overpowering experiences straight away. The ability to form a good therapeutic alliance is greatly enhanced by collaboratively setting treatment objectives, alleviating suffering caused by the therapy process, and maintaining a flexible approach.

Ethical and legal considerations related to dissociative disorder

When it comes to psychiatric practices and nursing care, there are a few essential ethical issues that set them apart from other medical areas. Psychiatry has numerous key ethical concerns that distinguish it from other medical specialties. These concerns include informed consent, confidentiality, and conflicts of interest. Psychological patients, like medical patients, have the right to speak with their therapist in almost complete confidence. As a psychologist, I can only reveal information about their patients in very specific circumstances. Psychological patients have a constitutional right to receive such individual treatment as will give them a realistic opportunity to be cured or to improve his or her mental condition. If I do not provide treatment or provide treatment that does not provide a realistic treatment plan for the patient, I am violating that right. The primary goal of informed consent is for the participant to be able to make an educated decision about whether or not to engage in the evaluation.

References

Brand, B. L., Dalenberg, C. J., Frewen, P. A., Loewenstein, R. J., Schielke, H. J., Brams, J. S., & Spiegel, D. (2018). Trauma-related dissociation is no fantasy: Addressing the errors of omission and commission in Merckelbach and Patihis (2018). Psychological Injury and Law, 11(4), 377-393.

Chris. (2021, July 1). Dealing with dissociative symptoms. Chris Mackey. https://www.chrismackey.com.au/dealing-with-dissociative-symptoms/

Greenberg, T. M. (2020). Dissociation: Controversies and Clinical Strategies. In Treating Complex Trauma (pp. 83-109). Springer, Cham.

Kvarnstrom, E. (2020, November 8). How is dissociative identity disorder treated? understanding your loved one’s path to healing. BrightQuest Treatment Centers. https://www.brightquest.com/blog/dissociative-identity-disorder-treated-understanding-loved-ones-path-healing/

Lynn, S. J., Maxwell, R., Merckelbach, H., Lilienfeld, S. O., van Heugten-van der Kloet, D., & Miskovic, V. (2019). Dissociation and its disorders: Competing models, future directions, and a way forward. Clinical Psychology Review, 73, 101755.

Loewenstein, R. J. (2018). Dissociation debates: Everything you know is wrong. Dialogues in clinical neuroscience. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6296396/

Tracy, N. (2022). Dissociative identity disorder controversy: Is did real? HealthyPlace. https://www.healthyplace.com/abuse/dissociative-identity-disorder/dissociative-identity-disorder-controversy-is-did-real